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COVID-19 is an inflection point in history for our industry and our society. ERIS conducted in-depth conversations with industry consultants and discovered that the pandemic has already changed the way people are working, interacting, and conducting their day-to-day lives. The pandemic has forced industry efficiencies, innovations, and highlighted resiliencies. So, although COVID-19 has been and continues to be a time of great hardship and challenge in many ways, it also has promoted positive change. These positive outcomes are the silver linings that have made the industry stronger and better positioned for the future.